We are here to serve you and are happy to answer any questions you may have. Here are a few of the ones we get asked the most.
When will my order ship?
Orders are typically processed and shipped within 4 business days. Orders placed on holidays and weekends start being processed the following business day.
How long will it take for my order to arrive?
Depending on the shipping method you select, your order may take anywhere from 2-7 business days to arrive (within the United States) once it has shipped.
Please note that we are not responsible for service transit time. Transit times are provided by the carrier, and may vary by destination – especially during peak shipping periods. We do not ship on third party accounts.
Where are you located?
We are located in the United States, in Miami, Florida. We collect sales tax on all orders shipped to addresses in Florida. Our physical address is 6964 sw 47th street, miami, fl
Can I return part of my order?
We will replace any package that is damaged or contains an error on our behalf. For packages that are shipped to an incorrect address provided by the customer, we will refund the purchase price of the product (excluding shipping costs) only when the product returns to us.
It is very important to us to maintain a sanitary environment in our studio and have our customers be confident that the products they order are new and unused. We cannot accept returns on items that are food-grade, even if they are unopened. This includes (but isn’t limited to) cello bags, paper straws, paper plates, paper cups, napkins, cupcake supplies, candles, favor/glassine bags, and clear boxes. We cannot replace/refund orders if the customer orders the incorrect size or color for their needs. We will not replace items that arrive after an event date, unless they take longer than 2 weeks via First Class, 1 week via Priority Mail, 3 days via Express (USPS-confirmed addresses only). The customer will be responsible for returning the merchandise in new condition before the order will be refunded.
Due to the handmade nature of our tissue paper products (including, but not limited to: tassel garlands, confetti, and confetti balloons), we do not accept returns or exchanges on these items.
It is the customer’s responsibility to measure their items accurately before placing an order for products such as bags and envelopes that are meant to contain them. If you plan to order a large amount of an item, we recommend ordering a single one first so you can see the item in person if you have doubts about color or size. We are happy to answer any questions before you place your order and will help you find the right size product for your needs.
I never received an order confirmation – did you receive my order?
Each order is sent an order confirmation via email, addressed to the account you used to pay for the purchase. Please check your spam or junk mail folder if you don’t receive a confirmation within an hour of making your purchase. If you do not receive a confirmation, your transaction may not have been completed. You can reach us via our contact page to make sure we did not receive your order and we will be happy to help you place it while on the phone with you.
I forgot to order something – can you add it to my order?
Give us a call or send us and email ASAP and we will give it our best shot.
Will you share or sell my personal information with anyone?
No, not ever. We only use your information to process your order and will never ever share it with third parties!